The maximum limits on your account are measured from your first top-up, received or sent payment after you opened your Payfriendz account. Account limits begin to reset a year from that date.
If you end up reaching a limit on your account you might not be able to make any more payments, receive them or top-up. These do get reset but not all at once; it works on a rolling basis dating back to your first payment activity following registration.
Let's imagine it like this:
You registered for a Payfriendz account on 1st September 2015.
1st top-up / received payment for £10 - 1st September 2015
2nd top-up / received payment for £20 - 4th September 2015
And so on till your annual limit is reached.
Your limit starts resetting on the 1st September 2016 when £10 becomes available for a top-up or received payment. You can load another £20 on the 4th September 2016.
If you would like an account statement to check your previous history just ask one of our support team (firstname.lastname@example.org) who will be happy to provide one.